A front desk that's awake at 2 AM
Guests call at every hour — and after-hours calls are bookings you can't afford to lose. ChatAgentix answers 24/7, quotes your room types and rates, takes the reservation, and handles guest questions in your property's voice.
- Answers overnight and after-hours calls — when bookings slip away
- Quotes room types, rates, and availability windows
- Takes and confirms reservations with guest details
- Answers amenity, parking, pet, and check-in/out policy questions
- Helps international guests in their own language
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What happens on every guest call
Answers any hour
Picks up on your existing number day or night, including the hours your desk is unstaffed.
Understands the request
Booking, availability, amenities, policies, directions — it identifies what the guest needs.
Quotes & books
Shares room types and rates and captures the reservation with the guest's details.
Answers from your info
Parking, pets, breakfast, check-in times, and policies — straight from what you provide.
Confirms by text
Sends the guest a confirmation and directions so the booking is locked in.
Logs & hands off
Everything lands in your dashboard, and sensitive requests route to your staff.
Hotelier questions
- Does it work overnight when my desk is unstaffed?
- That's exactly the point. It answers 24/7 on your existing number, so the calls that used to hit voicemail at 2 AM become confirmed bookings.
- Can it quote rates and take bookings?
- Yes. It quotes the room types and rates you configure, captures the reservation and guest details, confirms by text, and logs it to your dashboard.
- What about international guests?
- It greets and assists guests in their own language naturally, which is a big win for properties near airports or tourist areas.
- Will it sound like my property?
- Completely. It's white-labeled in your hotel's voice and tone. Guests never hear any AI-vendor branding, and you can review recordings of every call.
- What happens with sensitive requests?
- Anything that needs a human — disputes, special accommodations, complex changes — routes to your staff with full context. It never guesses about your policies.
- How fast can we go live?
- Most properties are live the same day. Add your room types, rates, and policies, point your number over, and you're answering.
- What should I check before paying for an AI receptionist?
- Test your own opening hours, service questions, booking rules and handoff instructions. Compare the current plan's included text messages and voice minutes separately, and check paid integrations or industry modules before upgrading. The free website-chat allowance is not a free production phone plan.
- Can I keep a person in control?
- Yes. Configure what the agent may answer or do, when it should escalate, and who should review requests. Test those rules before launch. An agent cannot approve an exception or promise a booking just because a customer asks for it.
- Will it work with my current calendar and business tools?
- Check the integrations page for your actual provider, then connect and test it. A conversation demo is not proof that your calendar, phone number or payment account is connected. Booking and payment actions require the appropriate setup and permissions.
- What information should I put in the agent's knowledge base?
- Start with approved services, prices, opening hours, service areas, cancellation policies and escalation contacts. Keep it current, and do not add passwords, payment-card details or unnecessary sensitive customer information. Regulated businesses should review their privacy, contractual and access-control requirements before launch.